Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Identification of the Business

These Terms of Service govern your use of the website and services provided by Pizzana ("Company," "we," "us," or "our"), a food service business operating in the United States. Our contact details are as follows:

2. Acceptance of Terms

By accessing, browsing, or otherwise using this Site, placing an order, creating an account, or engaging with any feature or service we offer, you confirm that:

• You are at least eighteen (18) years of age, or are a minor accessing the Site under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity to enter into binding agreements under the laws of the United States and, as applicable, the laws of the state in which you reside;
• You have read, understood, and agree to abide by these Terms of Service in full, including any additional policies incorporated herein by reference, such as our Privacy Policy;
• You are not prohibited by any applicable law from using this Site or placing orders with Pizzana.

Your continued use of this Site following the posting of any changes to these Terms constitutes your acceptance of those changes. If you are using this Site on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Description of Services

Pizzana operates as a food service business providing customers with the ability to browse our menu, place online orders for pickup and/or delivery, and learn about our food offerings and promotions. Our services include, but are not limited to:

• Online Menu Browsing: Viewing our current food and beverage menu, including pricing, descriptions, ingredients, and allergen information to the extent available;
• Online Ordering: Placing orders for food and beverages through our Site for delivery or in-store pickup;
• Account Creation: Registering a user account to streamline future orders, save preferences, and track order history;
• Promotions and Loyalty Programs: Participating in discount offers, promotional campaigns, coupon programs, or loyalty reward schemes as made available from time to time;
• Customer Support: Contacting our team for questions, concerns, or feedback regarding your orders or experience;
• Informational Content: Accessing news, blog posts, or other content published on our Site about our business and offerings.

We reserve the right to modify, suspend, or discontinue any service, menu item, or feature at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of delivery services may be subject to geographic restrictions. Delivery areas, minimum order requirements, and delivery fees are subject to change and will be disclosed at the time of ordering.

4. User Accounts and Registration

Certain features of our Site may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend or terminate any account that we reasonably believe is being used fraudulently, in violation of these Terms, or in any manner that may harm Pizzana, other users, or third parties. You may not create multiple accounts, use another person's account, or transfer your account to another person without our prior written consent.

5. User Obligations and Prohibited Activities

As a condition of your use of this Site and our services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree that you will not engage in any of the following prohibited activities:

• Using the Site for any unlawful purpose or in any manner that violates these Terms or any applicable law;
• Attempting to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site;
• Transmitting or distributing viruses, malware, ransomware, spyware, or any other malicious code or harmful components;
• Using automated means, including bots, scrapers, spiders, or crawlers, to access, collect, or index any portion of the Site without our express written consent;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Submitting false, misleading, or fraudulent orders, payment information, or customer reviews;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site;
• Attempting to reverse engineer, disassemble, decompile, or otherwise derive the source code of any software used to operate the Site;
• Collecting or harvesting any personally identifiable information from the Site without our permission;
• Using the Site to send unsolicited communications, including spam, chain letters, or promotional materials;
• Interfering with or disrupting the servers, networks, or infrastructure connected to the Site;
• Posting or transmitting content that is defamatory, obscene, offensive, abusive, threatening, or otherwise objectionable;
• Engaging in any activity that could damage, disable, overburden, or impair the Site or our ability to deliver services;
• Placing fraudulent or bad-faith orders with no intention of completing payment or taking delivery.

We reserve the right to investigate any suspected violation of these Terms and to take appropriate legal action, including referring matters to law enforcement authorities where warranted.

6. Orders, Pricing, and Payment

6.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the items selected at the prices indicated. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only upon our receipt of successful payment authorization and our issuance of a confirmation notification to you.

6.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or delivery fees unless expressly stated. Any applicable sales tax will be calculated and displayed at checkout in accordance with federal and applicable state tax laws.

We make every effort to ensure that prices displayed on our Site are accurate. However, in the event of a pricing error, we reserve the right to cancel your order and provide a full refund, or to contact you to offer the item at the correct price.

6.3 Payment Methods

We accept payment via the methods indicated on the Site at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge the full amount of your order, including applicable taxes and fees, to your designated payment method.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, cancellations may only be accepted within a limited window following order placement, as communicated on the Site. Refund eligibility will be determined on a case-by-case basis. If you receive an incorrect or significantly incomplete order, please contact us immediately at [email protected] so that we may address the issue appropriately.

7. Food Allergen and Dietary Information

We make reasonable efforts to provide accurate information regarding ingredients, allergens, and dietary suitability of our menu items. However, we cannot guarantee that our food is entirely free from any specific allergen, as our kitchen environment may involve shared equipment and preparation surfaces. If you have a serious food allergy or dietary restriction, we strongly encourage you to contact us directly before placing an order to discuss your needs. Pizzana shall not be liable for any adverse reactions arising from consumption of our food products where a customer has failed to disclose a known allergy or dietary restriction, or where cross-contamination risk has been disclosed and the customer proceeded with the order.

8. Intellectual Property Rights

All content available on or through this Site, including but not limited to text, graphics, logos, photographs, images, illustrations, audio and video clips, digital downloads, data compilations, and software, is the exclusive property of Pizzana or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Pizzana name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizzana or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for your personal, non-commercial use in connection with placing orders and using our services. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any content from the Site;
• Modify or create derivative works from any content on the Site;
• Use any content for commercial purposes without our express written consent;
• Remove any copyright, trademark, or other proprietary rights notices from the Site or its content.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. We aggressively enforce our intellectual property rights to the fullest extent permitted by law.

9. User-Generated Content

If you submit, post, or otherwise provide any content to us — including reviews, feedback, suggestions, photographs, or comments ("User Content") — you grant Pizzana a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any medium, in connection with our business and marketing activities.

You represent and warrant that you own or have the necessary rights to grant the foregoing license, and that your User Content does not infringe upon or violate the rights of any third party. We reserve the right to remove any User Content that we deem, in our sole discretion, to be inappropriate, offensive, inaccurate, or otherwise in violation of these Terms.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizzana. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or affiliation with such third parties. We have no control over and assume no responsibility for the content, privacy practices, or availability of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit. Your interactions with third-party websites are entirely at your own risk.

11. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE AND ALL SERVICES, CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR AVAILABILITY OF ANY CONTENT OR INFORMATION ON THE SITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZANA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE UNLESS DIRECTLY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON THE SITE;
• DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZANA IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

13. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
• Any User Content you submit, post, or transmit through the Site;
• Any misrepresentation made by you in connection with your use of the Site or services.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or the services provided by Pizzana shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Pizzana is registered and operates, without regard to its conflict of law provisions.

To the extent that any dispute is not subject to mandatory arbitration as set forth in Section 15, you consent to the exclusive jurisdiction of the federal and state courts located in the applicable state of Pizzana's operations for the resolution of any such dispute. You waive any objection to the laying of venue in such courts and waive any objection that such courts are an inconvenient forum.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., and any other applicable federal statutes governing unfair or deceptive acts and practices in commerce.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve any complaint or dispute within thirty (30) calendar days of receiving notice of the dispute.

15.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within thirty (30) days, you and Pizzana agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on the parties.

15.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizzana agree in writing, no arbitrator or court may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Small claims court actions that fall within the jurisdictional limits of such courts are also excluded from mandatory arbitration.

16. Digital Millennium Copyright Act (DMCA) Notice

If you believe that any content on our Site infringes your copyright, please provide us with a written notice containing the following information in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material on the Site;
• Your contact information, including name, address, telephone number, and email address;
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

DMCA notices should be sent to: [email protected]

17. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information. To the extent you are a resident of California, your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) are addressed in our Privacy Policy. By using the Site, you consent to the collection and use of your personal information as described in the Privacy Policy.

18. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you continue to use this Site or our services. We reserve the right, in our sole and absolute discretion, to:

• Suspend or terminate your access to the Site or any portion thereof, with or without notice, for any reason, including but not limited to violation of these Terms;
• Discontinue all or part of our services at any time, with or without prior notice;
• Delete your account and any associated data in accordance with our Privacy Policy and applicable law.

Upon termination, all licenses and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property provisions, disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations accrued prior to termination.

19. Changes to These Terms

We reserve the right to amend, modify, update, or replace these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a banner on the Site or an email notification to registered users.

Your continued use of the Site following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you do not agree to the revised Terms, you must discontinue your use of the Site and our services immediately.

20. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision herein.

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published on this Site, constitute the entire agreement between you and Pizzana with respect to your use of the Site and our services, and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Pizzana with respect to the Site. Any rights not expressly granted herein are reserved.

22. Force Majeure

Pizzana shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor, or materials, governmental actions or regulations, or any other cause beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to provide notice and to minimize the impact on our customers.

23. Accessibility

Pizzana is committed to making its Site accessible to all users, including individuals with disabilities, in a manner consistent with applicable federal and state laws, including the Americans with Disabilities Act (ADA) and applicable Section 508 standards. If you experience any difficulty accessing our Site or any content herein due to a disability, please contact us at [email protected] so that we may assist you and work to improve accessibility.

24. Electronic Communications

By using our Site or contacting us electronically, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

25. No Agency or Partnership

Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, employment, or franchising relationship between you and Pizzana. You do not have any authority to bind Pizzana in any respect whatsoever, and you shall not represent yourself as an agent, partner, or employee of Pizzana.

26. Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms and our rights and obligations hereunder without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

27. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our services, please do not hesitate to contact us using the information below:

We will endeavor to respond to all inquiries within a reasonable time. For urgent concerns relating to food safety or order issues, please contact us via email at your earliest convenience.