Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-pizzana.top, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website (pizza-pizzana.top), as well as any related services, sales, marketing, or events that reference or link to this policy. It is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Pizzana is a food service business operating in the United States. We operate the website pizza-pizzana.top and provide food ordering, delivery, and related services to our customers.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information provided in Section 14 of this document.

2. Information We Collect

We collect information about you in a variety of ways to provide, improve, and personalize our services. The categories of information we may collect include:

2.1 Personal Information You Provide Directly

When you interact with our website — such as when you create an account, place a food order, sign up for a newsletter, fill out a contact form, or participate in promotions — you may voluntarily provide us with personal information. This may include:

• Name: First and last name for order identification and communication.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username, password, and security questions if you create an account.
• Payment Information: Credit or debit card details, billing address, or other financial information processed through secure third-party payment processors. We do not store full payment card numbers on our servers.
• Order Details: Your menu selections, dietary preferences, special instructions, and order history.
• Communications: Any messages, feedback, reviews, or other content you send to us directly.
• Promotional Participation: Information submitted when entering contests, surveys, or other promotional activities.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically through cookies, web beacons, pixels, log files, and other tracking technologies. This may include:

• Log Data: Your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and other diagnostic data.
• Device Information: Hardware model, unique device identifiers, mobile network information, and device operating system.
• Usage Data: Information about how you interact with our website, including the links you click, the features you use, the pages you view, time spent on pages, and navigation paths.
• Location Information: General geographic location based on your IP address. If you grant permission, we may collect more precise location data to facilitate delivery services.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies. Please see Section 9 for detailed information about our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with other information we hold about you. These sources may include:

• Social Media Platforms: If you choose to log in or connect your account via social media (such as Facebook or Google), we may receive profile information such as your name, email, and profile picture as permitted by your privacy settings on those platforms.
• Delivery Partners: Third-party food delivery platforms or logistics providers may share order and delivery status information with us.
• Analytics Providers: We may receive aggregated demographic and behavioral data from analytics service providers.
• Marketing Partners: We may receive contact information or marketing leads from trusted third-party partners, where those parties have confirmed they have the right to share such information.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including confirming orders, facilitating payment, and coordinating delivery or pickup.
• Create, manage, and maintain your account on our website.
• Communicate with you about your orders, including order confirmations, updates, and delivery notifications.
• Provide customer support, resolve disputes, and respond to your inquiries.
• Facilitate loyalty or rewards programs you choose to participate in.

3.2 Website Improvement and Analytics

• Analyze how users interact with our website to identify areas for improvement.
• Monitor website performance, diagnose technical problems, and ensure security.
• Conduct internal research, data analysis, and testing to improve our services, products, and menu offerings.
• Develop new features, products, and services based on usage patterns and customer feedback.

3.3 Marketing and Promotions

• Send you promotional communications, newsletters, special offers, discounts, and information about new menu items — only where you have opted in or where permitted by applicable law.
• Personalize your experience on our website, including displaying relevant promotions or menu recommendations based on your order history and browsing behavior.
• Conduct marketing campaigns, contests, and sweepstakes.
• Retarget you with relevant advertisements on third-party platforms, based on your interactions with our website (subject to your cookie and privacy preferences).

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws, regulations, and legal obligations.
• Enforce our Terms of Service and other policies.
• Protect the rights, property, and safety of Pizzana, our customers, and the public.
• Detect, prevent, and investigate fraud, unauthorized access, and other illegal or harmful activities.
• Respond to lawful requests from public authorities, including law enforcement agencies.

4. Legal Basis for Processing

Under applicable United States law, we process your personal information based on the following legal grounds:

• Performance of a Contract: Processing is necessary to fulfill your food orders and provide you with the services you request.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our website, preventing fraud, and conducting marketing — provided those interests are not overridden by your rights and interests.
• Legal Obligation: We may process data to comply with applicable federal, state, and local laws.
• Consent: Where required by law, we will obtain your consent before collecting or using your information for specific purposes (such as sending marketing emails or placing non-essential cookies).

5. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Service providers may include:

• Payment processors (e.g., Stripe, Square, or similar) for secure transaction handling.
• Delivery and logistics companies for order fulfillment.
• Cloud hosting and data storage providers.
• Website analytics providers (e.g., Google Analytics).
• Email and SMS marketing platforms for customer communications.
• Customer support and helpdesk software providers.
• IT and cybersecurity service providers.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or other corporate transaction involving Pizzana, your personal information may be transferred as part of the business assets. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.3 Legal Requirements and Safety

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Enforce our Terms of Service or investigate potential violations.
• Detect, prevent, or address fraud, security vulnerabilities, or technical issues.
• Protect the rights, property, or safety of Pizzana, our customers, employees, or the general public.

5.4 With Your Consent

We may share your information with other third parties with your explicit consent or at your specific direction. For example, if you choose to share a review on a third-party platform, your information will be subject to that platform's privacy policy.

5.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other business purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to customer data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full card numbers on our systems.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices, including physical security measures.
• Incident Response: We maintain procedures for detecting, reporting, and investigating data security incidents.

6.2 Limitations

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or its sharing for cross-context behavioral advertising. We do not sell personal information for monetary consideration, but if we share data for targeted advertising purposes, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

7.2 General Rights for All Users

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Where technically feasible, you may request your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the details in Section 14. We will respond to verified requests within the timeframes required by applicable law (generally 45 days for CCPA requests, with the possibility of a 45-day extension where necessary). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. In some circumstances, we may retain anonymized data indefinitely for statistical and analytical purposes.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. By using our website, you consent to our use of cookies in accordance with this section.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device on subsequent visits, remember your preferences, and provide a more personalized experience.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. They enable you to navigate the site and use features such as accessing secure areas and placing orders.
• Performance and Analytics Cookies: These collect information about how you use our website (e.g., which pages you visit most often) to help us improve performance. We use tools such as Google Analytics.
• Functionality Cookies: These remember your preferences (such as saved addresses or preferred delivery options) to provide you with a more personalized experience.
• Marketing and Targeting Cookies: These track your browsing habits to deliver advertisements relevant to your interests. They may be placed by us or by third-party advertising partners.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Using our cookie consent banner to accept or decline non-essential cookies when you first visit our website.
• Adjusting your browser settings to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website.
• Opting out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Opting out of interest-based advertising through the Network Advertising Initiative or the Digital Advertising Alliance.

For more detailed information about the specific cookies we use and how to manage them, please refer to our dedicated Cookie Policy available on our website.

10. Children's Privacy

Pizzana's food ordering and delivery services are designed for adults. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, solicit, or retain personal information from children under the age of 13. We also do not direct our website or marketing activities toward minors under 18 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information from our servers promptly.

If you are under 18, please do not use our website, create an account, or provide us with any personal information without the direct involvement and approval of a parent or legal guardian.

11. International Data Transfers

Pizzana is operated in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

Our servers and service providers are primarily located in the United States. When you use our services, you acknowledge and consent to the transfer of your personal information to the United States and to the processing of your data in the United States in accordance with this Privacy Policy and applicable U.S. law.

If we transfer personal information internationally to service providers outside the United States, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your information.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Pizzana. This Privacy Policy applies solely to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party websites. We strongly encourage you to review the privacy policy of any third-party site you visit.

Examples of third-party services that may be integrated with our website include payment processors, social media platforms, analytics services, and delivery tracking systems. Each of these third parties operates under their own privacy policies and data handling practices.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at pizza-pizzana.top.
• Where the changes are material, notify you by email (if we have your email address on file) or by displaying a prominent notice on our website prior to the changes becoming effective.

Your continued use of our website after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, please discontinue your use of our services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond in a timely and thorough manner.

When contacting us about a privacy request, please include sufficient information to allow us to verify your identity and understand the nature of your request. We will aim to respond to all verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for the delay within the initial 45-day period.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy laws, or if you are dissatisfied with our response to your privacy request, you have the right to file a complaint with the appropriate authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the primary enforcement authority for the CCPA/CPRA:

• California Privacy Protection Agency
• Website: cppa.ca.gov
• You may submit a complaint or inquiry through the CPPA's official website.

California residents may also contact the California Attorney General's Office for consumer protection matters:

• Website: oag.ca.gov/privacy

15.2 Federal Complaints

For general consumer protection concerns, including unfair or deceptive business practices under the FTC Act, you may file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission
• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.3 Other State Residents

Residents of other U.S. states with privacy rights (including Virginia, Colorado, Connecticut, Texas, and other states with applicable data privacy legislation) may contact their respective state Attorney General's office or applicable state data protection authority to file complaints regarding the handling of their personal information.

We encourage you to contact us directly first at [email protected], as we are committed to resolving privacy concerns promptly and cooperatively before any escalation to regulatory authorities becomes necessary.